Shipping policy
WHEN WILL MY ORDER BE SHIPPED?
As soon as the art work has been produced, approved by master craftsman, labeled and stamped it will be shipped to it's global destination via DHL Express. Due to the exclusivity of our curated editions we reserve the right to ship within 30 days after placed order.
WHERE IS MANKOVSKY GALLERY BASED?
We are based in Stockholm, Sweden.
HOW LONG WILL THE SHIPPING TAKE?
Shipment within the European Union takes approximately 2-3 working days while for countries outside the EU it might take up to 4-5 days. If you are getting an artwork shipped to a country outside the EU please keep in mind that custom clearance might cause delays.
WHAT ARE THE SHIPPING FEES?
Fees are visible when reaching the ”checkout area” before conducting your payment. Please note that you may be liable to pay import/duty charges for shipments outside of the EU. These fees are not covered by our shipping fees.
CAN I TRACK MY SHIPMENT?
As soon as your package leaves our premises you will receive an email with a tracking code from DHL.
WILL I PAY ANY TAXES OR CUSTOMS FEES ON MY ORDER?
As long as you’re situated in the European Union you do not need to pay any import taxes. For non-EU residents, however, import taxes depending on your country of residence may apply.
CAN I CANCEL AN ORDER?
Yes, within 12 hours after placing your order and paying you have the possibility to cancel. Immediately contact support@mankovskygallery.com if a cancellation is needed within the timeframe.
HOW CAN I PAY?
You can pay by credit card and PayPal.
CAN I RETURN AN ARTWORK?
Yes, you can return an artwork within two weeks (14 days) from the date of receiving your shipment.
HOW DO I RETURN AN ART WORK?
1. Contact us by writing an email to: returns@mankovskygallery.com
2. State in the email: 1: Your order number, 2: The reason for returning, 3: Your adress.
3. Our support team will get back to you within 48 hours after receiving your email.
4. Pack the artwork carefully, in its original wrapping and send the returning artwork using a traceable shipping including transport insurance. We will refund approved returned artworks within 30 days. Damaged artworks will not be refunded.
As soon as the art work has been produced, approved by master craftsman, labeled and stamped it will be shipped to it's global destination via DHL Express. Due to the exclusivity of our curated editions we reserve the right to ship within 30 days after placed order.
WHERE IS MANKOVSKY GALLERY BASED?
We are based in Stockholm, Sweden.
HOW LONG WILL THE SHIPPING TAKE?
Shipment within the European Union takes approximately 2-3 working days while for countries outside the EU it might take up to 4-5 days. If you are getting an artwork shipped to a country outside the EU please keep in mind that custom clearance might cause delays.
WHAT ARE THE SHIPPING FEES?
Fees are visible when reaching the ”checkout area” before conducting your payment. Please note that you may be liable to pay import/duty charges for shipments outside of the EU. These fees are not covered by our shipping fees.
CAN I TRACK MY SHIPMENT?
As soon as your package leaves our premises you will receive an email with a tracking code from DHL.
WILL I PAY ANY TAXES OR CUSTOMS FEES ON MY ORDER?
As long as you’re situated in the European Union you do not need to pay any import taxes. For non-EU residents, however, import taxes depending on your country of residence may apply.
CAN I CANCEL AN ORDER?
Yes, within 12 hours after placing your order and paying you have the possibility to cancel. Immediately contact support@mankovskygallery.com if a cancellation is needed within the timeframe.
HOW CAN I PAY?
You can pay by credit card and PayPal.
CAN I RETURN AN ARTWORK?
Yes, you can return an artwork within two weeks (14 days) from the date of receiving your shipment.
HOW DO I RETURN AN ART WORK?
1. Contact us by writing an email to: returns@mankovskygallery.com
2. State in the email: 1: Your order number, 2: The reason for returning, 3: Your adress.
3. Our support team will get back to you within 48 hours after receiving your email.
4. Pack the artwork carefully, in its original wrapping and send the returning artwork using a traceable shipping including transport insurance. We will refund approved returned artworks within 30 days. Damaged artworks will not be refunded.